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Call Spec Customer Service 1.888.761.7732
10 Day Guarantee
Upon Acceptance and acknowledgement, 10 Day orders will ship from
our factory (165 City View Drive Toronto, On, Canada)
within 10 Business Days (excluding any statutory holidays) or
the order will be deemed free. The original bill of lading, with
your shipment from the Spec factory at 165 City View Drive
Toronto, On, Canada, shall determine the shipping date.
Spec will endeavor to expedite your shipment upon departure from
the factory.
Spec reserves the right to cancel or change the 10 Day program
at any time, and may refuse to acknowledge
a 10 Day order at their discretion
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Terms and Conditions
Credit
All purchase orders are subject to credit approval. for our established
dealers, terms are net 30 days from date of invoice.
In some instances a deposit may be required to accompany an order.
We will advise you if a deposit is required when we
acknowledge your order.
Damage and Claim
All products are carefully examined before packaging for shipment.
Ownership of your product passes to you upon pick-up
by the carrier at our factory. Upon receipt to your order, check
for any physical damage to the product (even if the carton is
unmarked) that may have occurred during transit. Note any physical
damage on all copies of the bill of lading and enter a
freight claim with the carrier immediately, If you discover damage
while unpacking, arrange for a carrier inspection immediately.
Any damage, visible or concealed, must be reported to the carrier
within 15 days from delivery. Our customer service
people would be pleased to help you in any way during the process.
Cancellations, Returns and Changes
Orders are in process once acknowledged and may not be cancelled
without our consent. You may be responsible for work
in process and administration costs including labor and raw materials.
Merchandise may be returned only with our clear written
authorization. Freight costs for return are your responsibility.
Our product designs, processes, and materials are always under
review ensuring the best quality and value to you. We will do
our best to notify you as improvements occur.
Ordering Procedures
Please submit all 10 Day orders in writing via fax or email direct
to factory. Orders sent by fax do not require confirmation.
Please use model numbers and finish codes with with a brief description
of the product(s) being ordered. Your order will
be acknowledged and in writing to you (usually by fax) once clarified.
We request your assistance in checking our
acknowledgement's accuracy to your order to ensure discrepancies
do not occur. It is your responsibility to let us
know of any discrepancies within 24 hours of receiving the acknowledgement.
Quantity Limit
The 10 Day Shipping Program is available for FiTT tables and Snowball
chairs to a maximum quantity of 20 pieces per order.
If you need more than this quantity on your 10 day shipment, please
contact Spec Customer service for approval. We will do
our best to accommodate your needs. Spec reserves the right to
limit product quantities for 10 Day shipments. The standard
Spec shipping program applies to all 10 Day orders. Please refer
to the Spec Price and Specification Guide, page 4, dated
January 1, 2001, or contact Customer Service at 1.888.761.7732.
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